Delivery & Order Processing Information

Processing Your Order

Initially you will see your order in a Pending Status, this will quickly change as we start to process your order. We will be emailing you as your order progresses or you can track online - ORDER HISTORY

  • Pending - means you have successfully place your order but we have not started processing it yet.
  • Awaiting Processing - means we have seen your order and starting to process it.
  • Being Picked - we are collating your items.
  • Customer Service - this will mean there is something we need to liaise with you about.  You can contact our dedicated Customer Care on customercare@horseyshopping.co.uk 
  • To Be Sourced - The item you wanted is not in stock and we are sourcing it or finding an alternative for you.
  • Ordered From Supplier - your item was out of stock and has been ordered from our supplier
  • Back Order - The item you wanted is not in stock and we have it on back order with our supplier. This means your item is secured and will be sent to us as soon as it is available.
  • Awaiting Dispatch - your order is packaged and awaiting collection by our courier and you are emailed with the tracking no.
  • Shipped - it is on its way and you can track it with the tracking no we sent to you.

We then finish off sometimes with a quick courtesy call just to check everything is OK.

Delivery

On adding your item or items into the cart you will then be able to see different delivery options.

Delivery time is from the date of dispatch, not from the date your order is placed.

Local To Us

Click & Collect

If you are lucky enough to be close to us in North Devon, you are able to Click & Collect from us at our Barnstaple Equestrian Supplies Showroom - Directions

England, Wales & Parts of Scotland

Royal Mail

On small items you will be given this option.

Small Parcel - £2.90

  • 3 - 4 days including Saturdays.
  • No Signature Required
  • Tracking Not Provided

Parcel Force

Standard - £7.24

3 - 4 day delivery for orders placed by 12.30am

Express Delivery - £8.36

Next day delivery for orders placed by 12.30am

TRACK YOUR PARCEL FORCE DELIVERY

Pallet Delivery

We offer pallet delivery in the UK within Zone 1 at a price of £55 per Pallet - Please phone us prior to placing your order on 01271 850278.

Orders to the following regions are despatched by Royal Mail

UK Highlands and Islands.

They also exclude Northern Ireland and the Channel Islands

Zone 2 Highlands & Islands of Scotland - Surcharge Applies Zone 3 Northern Ireland, Isle of Man & Isles of Scilly - Surcharge

Channel Islands  
Northern Ireland, Isle of Man  
Isles of Scilly  
   

European

Germany  
Italy  
Portugal  
Spain  

International Shipments

Not all items are able to be exported - if you see There Is No Shipping Method For Your Selection - then there is an item that can not be shipped to you so please contact us.

USA £15
   
   


Errors and Omissions: - Please note that the prices quoted are estimated prices and to the best of our ability correct - however from time to time errors and price changes can happen and so we reserve the right to withdraw the item should it be unviable for us to despatch at the price offered, in this case we will offer a full refund or the option to pay the extra.



How To Receive Your Parcel


We use Parcel Force for our Premium Dispatch Service, here is what is available to you for the tracking and delivering of your order

  • Online real-time tracking and proof of delivery
  • Email dispatch notification
  • SMS dispatch notification
  • Delivery to a local Post Office if you are not in
  • Delivery direct to a local Post Office for you to collect
  • No signature required option or we can leave your goods with a neighbour or in a safe place - Add any special instructions to your order.
  • Saturday delivery when your are more likely to be home


My Order Hasn't Arrived - Where is it?


  1. Check your order status
  2. If your order status is set to Shipped then check with couriers using the tracking number if provided.
  3. Still not sure where your order is then please call us on 01271 850278 or email us on our Customer Care email.


I Have My Delivery But Need To Return It - Click Here


Still Need Some Help


You are always welcome to give us a ring on 01271 850278 with any questions. Our offices are open from Mon to Fri 10am - 6pm and every Sat 10am - 4pm.